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Read these terms before placing an order.

Pinsstep value their customer’s privacy. Term and Conditions govern your visit and use of this website. Pinsstep reserves the right to change any of these terms without prior notice and also retains the right to cancel any order at any time without any liability or prior notice. Please note; this policy is solely related to Pinsstep only and its all domains excluding all any other related sites which may be linked through this website. Personal Information which you choose to provide to other websites will be subject to the privacy policies of those websites.

Returns & Exchange

  • You may exchange the delivered goods, required to contact our customer care team, who will then guide them throughout the process which is, the customers are requested to send their parcels back to our sales facility center. After doing so, they are required to send us a picture of the courier receipt as evidence. After verifying the details, Pinsstep will then send the article that the customer wants in exchange. Company decision in these matters will be considered final.
  • NOTE: The product you intend to exchange should be unused, any indication
    otherwise, would prompt us to deny your request. Depending on where you
    live and stock availability, the time it may take for your exchanged
    product to reach you, may vary. 
  • We strive to issue refunds as quickly as possible. You should receive
    your refund within 15 to 20 business days after your returned item(s) is/are
    received at our warehouse. To be eligible for a return, your item must
    be unused and in the same condition that you received it. It must also
    be in the original packaging. 

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